In these challenged times, Equal Assurance can use remote auditing techniques to assist clients in meeting their compliance obligations.
(i) Use of ICT tools and processes: Consistent with policies established by the International Accreditation Forum (IAF) and member accreditation bodies (e.g.: JAS-ANZ), Equal Assurance has established processes and fulfilled requirements under IAF MD4:2018 “Use of Information and Communication Technology (ICT) for Auditing Purposes”. This provides Account Managers and Audit Team Members with ICT methods and tools including:
- meetings by means of teleconference facilities, including audio, video and data sharing;
- audit of documents and records by means of remote access, either synchronously (in real time) or asynchronously (when applicable);
- recording of information and evidence by means of still video, video (including drones) or audio recordings; and
- providing visual/audio access to remote or potentially hazardous locations.
(ii) Use of Remote Audit facility through Qdos: Available now through the “My Qdos” part of the Qdos Client Portal, Clients are now able to submit documented information to constitute the audit evidence necessary for our Audit Team Members to complete a partial or full remote Audit. Instructions, terms and conditions are detailed as part of this facility.
Training has also been provided to Audit Team Members, Account Managers and others, in respect of these facilities and processes. So as to avoid a single method that many not suit all Clients, the training has focused specifically on working with our Clients on a “case-by-case” basis to understand the risks and opportunities associated with remote-based auditing and the use of ICT in this context, and agree to a specific method of conduct. Clients are able to communicate with their Client Manager and/or Account Manager to enhance the audit outcomes whilst providing minimal disruption and inconvenience to people and operations.
ICT advancements, and the drivers for remote-based auditing, are driving change that is occurring at a pace such that some challenges in respect of meeting compliance obligations can be experienced. You can expect Equal Assurance personnel to be patient and apply the necessary empathy with our Clients.
Please do not hesitate to contact us should you have any further queries.